Articles

 A restart of your Router and Device solves 90% of Issues!

A restart of your Router and Device solves 90% of Issues!Before proceeeding to troubleshoot any...

 Buffering Issues

If you are experiencing constant buffering on perfectly capable broadband, you may need to reset...

 Catch Up

We offer a 7 day catch-up feature. For a list of catch-up channels, please request by opening a...

 Check Expiry Date

The easiest way to check your expiry date is to download the Platinum app on your Android...

 Chrome Browser Issue - black screen

When viewing your subscription through the web portal via chrome browser, you will initially get...

 Clear App Cache (android devices)

On the actual TV box main menu, go to; Settings, Apps, Select the app you want to clear and...

 Compatible Smart TV's

Any android TV will work using stb emulator, perfect player, Smart IPTV and many more apps.LG -...

 Firestick / Fire TV - clear app cache

To clear the cache on your app on Firestick; Go to the firestick settings, applications, manage...

 How to create a tiny url

how to create a tiny url; On google, go to; http://tinyurl.com/ paste the m3u playlist URL...

 Kodi buffering

First, go to https://superrepo.org/kodi/addon/plugin.program.advancedsettings/ Download easy...

 Login error / Host not found

login error or Host not foundThis means that username and password details are entered...

 MAG box low volume

There is a known Mag box issue with low volume after setup. While watching a channel, with your...

 Mag Box - Speed Test

To test the speed going to your device, follow the below guide;Select SettingsSelect Network info...

 Mag Box / STB Emulator saying "blocked call provider"

Your Mac address is not active on our system. Open a ticket in our support section and we can...

 Mag Box no sound

If you have issues with some channels having no sound but others are fine, go in to you inner...

 Mag and STBEmu Buffer Settings

How to Change the Buffering Settings on the MAG Set top box and STBEmu.  Changing the buffering...

 Mag box / StbEmu parental password

Default 4 digit pin code:0000

 Multiroom / Extra Connections

Multiroom / Extra connection is available if you wish to watch something on a second device in...

 Payments

We accept VISA & Mastercard (via Stripe) and PayPal.Are payments reoccurring - No, we will...

 Perfect Player - no EPG

Firstly you must have "Show EPG" selected as below; When on the main channels screen, press menu...

 Perfect Player not showing epg

No EPG in Perfect Player?Double check that you have no typos in your url and that you have...

 Perfect player buffering, looping or no audio

Buffering, looping or no audio in perfect player?The most common cause of this is having the...

 Renewals/Renewing an existing sub

You can renew your sub at any time by placing a new order in our online store.You will not lose...

 STB Emulator - LOUD Volume after changing channel

It's a known issue with stb emu / Smart STB on Sony smart tv Long press ok/select button and...

 STB Emulator Buffering / Looping

If you are getting Buffering and Looping on STB Emulator, try selecting a differnet Media Player...

 Smart IPTV - Buffering Issues on LG

If you are experiencing buffering issues on your LG TV, please try the following;(This is...

 Smart IPTV - Upload Playlist

 Smart IPTV Check url

Ok, so you've received your details and you're trying to get smart iptv to work. Smart iptv...

 Smart IPTV compatibility

The Smart iptv app is available on a number of platforms:Samsung smart hub TVLG smart TVHisense...

 URL's

Here are the m3u & epg urls:...

 VPN

Can you use a VPN with your Platinum subscription - The answer is yes!Who do we recommend: We...

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