Frequently Asked Questions

What is the required Broadband speed?

The service is suited to users who are experiencing a broadband download speed of 10 Mbps or more. Standard definition can operate on a 6 Mbps connection but quality can be limited. To test your broadband speed go to speedtest.net

Will the quality degrade if there are a lot of devices on my home network?

Yes, connection speed decreases the more devices are downloading on your home network. If the connection speed decreases to less than 10 Mbps, then the service will no longer connect. However, the connection will not be effected by any downloads or other network activity on your connection as long as you have sufficient broadband speeds.

Will I need any specific equipment?

You will need a set top box and a broadband connection for the stb to connect to. You may need to purchase a tp link home plug kit (Aprox £30) if you don't have a broadband connection close to your device. It is recommended that the service is not transmitted via a wireless connection - if you have a modem/router with wireless capabilities you must connect directly via the Ethernet port or via home plugs rather than a wireless connection.

Can I use my existing device?

Yes. The following devices are compatible:

Zgemma / enigma2 receivers
Android 
Firestick/box
Mag box
Sony, Samsung & LG Smart.

Can I record?

No. It is not permitted to record content.

Will I need to reconfigure my modem/router?

No - Your modem/router configuration will not need to be updated in order to enable the service.

How do I activate the service?

Once we have registered and configured your device, you can begin using the service.

Does this count to my monthly download limit?

Yes – the service uses your monthly download limits. We recommend an unlimited Broadband connection.

Will I experience any outages or loss of service?

The service is not intended as an alternative to mainstream providers. It is intended as a supplement to those services to access content not available on those platforms. The hosting service cannot be expected to supply the same standard as mainstream providers and is more susceptible to network degradation and downtime. Our supplier has been chosen based on performance and reliability so that all action has been taken to limit any degradation in quality of service.

How much does it cost?

Pricing is available on request.

Do you offer a free trial?

Yes - we offer a free 24 hour trial.

Do you offer short term subscriptions?

Yes - we offer 1 month subs as well as 6 & 12 months.

What do I do if I am having problems?

If you are experiencing any problems at all with your service and you have tried the usual troubleshooting, please raise a ticket on our support page.

If at any point you get stuck, our support team is available to assist you. Simply visit www.platinum-hosting.co.uk/support to request assistance.



Tuesday, August 22, 2017

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