Platinum Hosting takes your personal data seriously and takes all necessary actions to be compliant with the European General Data Protection Regulation (GDPR).

GDPR requirements include clarifying and providing information about: your privacy rights and how to exercise them; how we collect, use, share and protect your personal information; and the legal bases we rely on to process your personal information. 

Not only is GDPR an important step in protecting the fundamental right to privacy for European citizens, it also raises the bar for data protection, security, and compliance.

For more information on GDPR, please visit:

To help you understand what all of this means for you and the steps we have taken to ensure the protection of your personal data, please review our Privacy Policy and our Website Terms of Service.

If you continue to use our service, you are agreeing to these policies.

If you do not agree with the Privacy Policy and Terms of Service, please deactivate your Platinum account. (To deactivate your account, log in, click Account on the left navigation, scroll down and click “Deactivate” on the left.) Please note, accounts with active paid services will need to contact our Support team to deactivate their account.

Platinum Hosting respects and values your privacy. That’s why we have established this Privacy Policy (referred to as the “Privacy Policy” herein) – so that we can disclose what information we collect about you and how we use, store and disclose such information. We want to help you make an informed decision about whether or not to share your information with us.

Platinum Hosting reserves the right to revise, modify, add or remove provisions to this Privacy Policy at any time. In the event that we do so, we will notify you in accordance with the notice provisions of our Terms of Service. Take note of the ‘Last Updated’ date listed at the foot of this Privacy Policy. If we make changes to this Privacy Policy, we will update that date to notify you of the date of such changes. By continuing to use the Website after receiving notice of the updated Privacy Policy, you acknowledge that you have read and understand the revised Privacy Policy.

Capitalized terms in this Privacy Policy have the meaning given to such terms in our Terms of Service.

How does Platinum Hosting collect information from you?

Platinum Hosting collects information from you when you send it to us directly by filling out forms on the Website (including any application you may make for Services or the Software), corresponding with us by e-mail, writing to us by post, or speaking to us by telephone. We also collect information from you when you browse the Website and use the Software, as set out in detail below. Some of the methods we use to collect data are automated and will take effect automatically as you navigate the Website and/or use the Software.

What information does Platinum Hosting collect?

Personal Information.

Platinum Hosting may collect information from you which may be personally identifiable such as names, addresses, telephone numbers, fax numbers, physical addresses, email addresses and, if applicable, company names, addresses, telephone numbers, fax numbers, physical addresses, email addresses or tax ID numbers as well as similar information concerning technical contacts, marketing contacts, and executive contacts within your company or organization (collectively, in formation of this nature shall be “Personal Information”).

Non-Personal Information.

Platinum Hosting may collect non-personally identifiable information from you such as the type of browser you use, your operating system, the screen resolution of your browser, your ISP, your IP address, which pages you view on the Site and the time and duration of your visits to the Site (collectively, “Non-Personal Information”). Platinum associates Non-Personal Information with Personal Information if you register with the Site.

User Communications.

If you communicate with us, we may collect information relating to that communication whether it takes the form of email, fax, letter, forum posting, testimonials or any other form of communication between you and Platinum Hosting or Submitted by you to the Site (collectively, “User Communications”).

Server Information.

If you use one of our software products such as our proprietary Web Hosting, Billing and Automation Solution, we may collect certain information concerning such software and concerning the server upon which the software operates. This information includes without limitation: (a) the licensed or unlicensed status of the software; (b) the source from which the license for the software was obtained (i.e., Platinum Hosting or a Platinum Hosting affiliate); or (c) information about the server upon which the software is installed including (i) the public IP address, (ii) the operating system and (iii) the use of any virtualization technologies on such server ((a) through (c) collectively, “Server Information”). Additionally, “Server Information” may also include (x) information collected by Platinum Hosting from time to time concerning which features of the software are most often used in order to improve and make adjustments to the software; and (y) information collected from you by Platinum Hosting in the event that you request technical support services including without limitation, IP addresses, usernames and passwords necessary to login to SSH, the root directory of the server upon which you installed the Platinum Hosting software and any affected accounts including email accounts, MySQL accounts and other accounts.

How does Platinum Hosting use and store the information it collects?

As a general matter, Platinum Hosting may use the information you disclose to us to improve and provide the Site, the Services and our other products and services, and for the specific purpose that you gave us the information. More specific details on how we use your information follow below.

We may use Personal Information to create and authenticate your account, to process transactions you request such as software license purchases, to provide you with the newsletters and mailing lists that you sign up for, to provide you with customer and technical support and to communicate with you about your account and our products and services. We may also use Personal Information to offer, market or advertise to you Platinum Hosting products and services. While such Platinum Hosting products and services may reference, incorporate or include third-party products and services, Platinum Hosting will not use your Personal Information to independently offer, market or advertise third-party products and services unless we first obtain your consent to do so. You may update your Personal Information with us, but we may maintain records of Personal Information you disclose to us indefinitely.

We may use User Communications in the same ways we use Personal Information. If you communicate with us for a particular purpose, we may use your User Communications for that purpose. For example, if you contact us for technical support, we may use your communications to provide technical support to you. We may maintain records of User Communications you transmit to us indefinitely.

Platinum Hosting may use Non-Personal Information to maintain, evaluate, improve and provide our Site, the Services and any other Platinum Hosting products and services. We may retain Non-Personal Information indefinitely.

We may use Server Information to provide you with technical support services and to maintain, evaluate, improve and provide Platinum Hosting products and services. We may also use such information to investigate unlicensed (and therefore unauthorized) uses of our software. Platinum Hosting may maintain Server Information indefinitely.

How does Platinum Hosting disclose the information it collects?

Except as disclosed in this Privacy Policy, Platinum Hosting does not share your Personal Information with unaffiliated third parties other than is set out in this Privacy Policy. Platinum Hosting will never disclose your Personal Information to an unaffiliated third party for the purposes of email or other marketing unless we first obtain your consent to do so.

Platinum Hosting cannot be responsible for protecting your information if you share such information in publicly available sections of the Site such as the user forums or testimonials section. You should use your own judgment in disclosing this information on the Site.

In the event that Platinum Hosting is purchased by another company, merges with another company or has a substantial portion of its assets purchased by another company, Platinum Hosting may share your information with that company. In such an event, we will notify you in accordance with the notice provisions of the Terms of Use.

We may share your information with third parties as permitted or required by Applicable Law, by a court order or by another judicial or governmental request. We may also disclose your information if we determine that such disclosure us necessary to protect Platinum Hosting’s rights and remedies or is necessary for national security, law enforcement, or other issues of public importance. Such disclosures could take place in the context of an investigation or to prevent or take action against illegal activity, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Platinum Hosting’s Terms of Service, applicable EULAs or other Platinum Hosting agreements, or as otherwise required by Applicable Law.

Platinum Hosting may disclose your information to affiliated third parties that assist us in providing maintaining, evaluating, improving and providing the Site, the Services and any other Platinum Hosting products and services. Platinum Hosting may disclose your information to affiliated third parties for the purposes of offering, marketing or advertising Platinum Hosting products and services to you (such Platinum Hosting products and services may reference, incorporate or include third-party products and services). In such an event, Platinum Hosting will take reasonable measures to prevent such affiliated third parties from using your information for other purposes.

Does Platinum Hosting use cookies and web beacons?

Yes, Platinum Hosting uses cookies to keep you logged in after you log in to the Site. Otherwise, you would have to log in again for each page of the Site that you visit.

Cookies are also used in Google Analytics tracking and for the tracking of referrals (if applicable).

Cookies are small text files placed on your computer by Platinum Hosting. They may be associated with your Personal Information by Platinum Hosting, but they do not contain your Personal Information. Platinum Hosting does not use web beacons.

How does Platinum Hosting protect Personal Information and other information about you?

Platinum Hosting takes reasonable steps to protect the information we collect about you. Additionally, we may supply you with tools to evaluate the strength of the password you select for the Site. No security measures are foolproof, and Platinum Hosting cannot guarantee the security of your information other than to take reasonable steps to protect it. In the event that Platinum Hosting becomes aware of a security breach, unauthorized disclosure or inadvertent disclosure concerning your information, you agree that Platinum Hosting may notify you of such an event using the notice provisions of the Terms of Use.

You are responsible for maintaining your account’s security (as more specifically explained in the Terms of Use).

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info[at]

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of €15 to meet our costs in providing you with details of the information we hold about you.

What if you have questions, comments or complaints about this Privacy Policy?

Please feel free to direct any questions, comments or complaints regarding this Privacy Policy using the contact information listed in the Notices section of the Platinum Hosting Terms of Use. It is Platinum Hosting’s policy to investigate and attempt to resolve all formal written complaints we receive concerning this Privacy policy. Platinum Hosting will cooperate with appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Platinum Hosting and an individual.


Sunday, May 20, 2018

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